Your details and privacy
What FACTION Play holds about you, why, who sees it, how long we keep it, and how to get rid of it. Written to be read at a shop counter, not by a lawyer.
Notice version 2026-09-02. When this page changes in a way that matters, the version changes with it and anyone who consented to an older one is asked again.
Your account and your details
Your player number is the account. Everything else - name, email, phone, the phones you are signed in on - can change or be removed without touching your history. The number itself is a name, not a password: it is printed on wallet cards and said across counters, so on its own it grants nothing.
The smallest possible account is a first name and a number. An email is optional, a phone number is optional, a password is optional. If you were signed up at a counter, that is all we hold.
Where you play
You can save a suburb and state on your profile - never a street address. It does exactly one thing: it sorts the store list so the stores near you come first. It is private, it is never shown on any public page, it is never handed to a store, and clearing the fields deletes it.
Starred stores
Starring a store is a private list. It sorts your store listings and shows those stores on your profile with their next event. No store is told who starred it, and unstarring removes the record.
Emails we send
Account mail only, and only when something happened: confirming your address when you sign up, a sign-in link when you ask for one, and - if you are on a waitlist - a note when a seat opens up. There are two optional extras, both off unless you turn them on. One: new events at stores you have starred. Two: the FACTION newsletter - Kickstarter news and launch updates, the same list people join on the website. Both are switched on and off from your profile, the newsletter only works with a verified address, and every one of those emails carries a one-tap unsubscribe. No marketing you did not ask for, and no list anyone else can buy.
Linking the video game
If you link your FACTION video game account, exactly two things cross, and nothing else:
- your game callsign comes here, so your profile shows who you are in the game;
- your display name here goes to the game, so a rename does not leave the two showing different names.
Your tournament results, decks and championship points stay on this side. Your collection, cards and game progress stay on that side. If the game has an email address on file we will offer to use it here for event updates - we only save it if you tap to accept. Unlinking clears both sides, and can be done from either.
What is public
Pairings, standings and results show display names - that is what a tournament is. Nothing else is public: no email, no phone, no suburb, no starred stores, and no ratings. Match-level history is yours. There is no public ladder in 2026, and when Season 1 opens it shows points, not records.
Players under 15
FACTION is played in shops by adults and children at the same tables, so this part matters. In Australia, a person can consent to their own information being collected from the age of 15. Under that, a parent or guardian consents on their behalf - and the child has to be told that they did.
- Date of birth is the only reason we ask for one. It is never shown to anyone, never public, and it exists to answer this single question precisely - 15 is a legal line, and a birth year is too blunt for one.
- Under 12, there is no account. The game is marked 14+ on the box, and play is open from 12 with a parent or guardian. A younger child is welcome to sit down and play with a parent - they just do not hold a Play account or a player number yet.
- A parent holds their kids' accounts. The counter takes the parent's email and one link puts every child in the family under them. The parent does not have to be a player, and does not need a player number of their own.
- A guardian sees and manages; they do not play. They can view events, results and details, and can delete the account. They cannot sign in as the child, enter events as them, or change their results. Those are the child's.
- It ends at 15, by itself. On the child's fifteenth birthday the guardian's access lapses automatically, because from that day they can consent for themselves. We email both of them before it happens.
- Nothing about a minor is public. No public ladder entry, no listing, no marketing email - regardless of what any guardian ticks.
There is no chat, no direct messages and no friend list anywhere in FACTION Play, for anyone, and there is not going to be. It is the single most effective thing we can do here and it costs a feature nobody has asked us for.
Where your details are kept
Everything above lives in a database hosted in Sydney, Australia. It does not leave the country, and no other company is given a copy.
One exception, and it is the only one: when we send you an email - a sign-in link, a confirmation, a note that a seat opened up - it goes out through Resend, our mail provider, which is based in the United States. Your email address and the contents of that message pass through their systems to reach your inbox. Nothing else does: not your results, not your suburb, not your date of birth.
How long we keep it
Nothing here is kept indefinitely. This is what we hold, why we hold it, and when it goes:
| What | Why we need it | Until when |
|---|---|---|
| Name and player number | To pair you, put you on the standings board and let any store find your account | 3 years after your last event or sign-in |
| Email and phone | Account recovery, and the event mail you asked for | 3 years, or immediately when you clear the field |
| Suburb and state | Sorting the store list so the ones near you come first | 3 years, or immediately when you clear the field |
| Date of birth | Working out whether a parent or guardian needs to agree to the account | 3 years, and it is never shown to anyone |
| Match results | They are also your opponents' results - every standing and tiebreaker is computed from them | Kept, but stripped of anything identifying you |
| Consent records | Proving a guardian agreed, and when, if anyone ever asks | Kept as the record of a decision - but the account it names is cleared at 3 years, so it stops being about an identifiable person |
The three-year clear-out is automatic: no events played and nobody signing in for three years, and the name, email, phone, area and date of birth all go, with every signed-in device cut off. You do not have to ask, and we do not email you first. It is the same thing the delete button below does, just on a timer.
Deleting your account
There is a Delete your account button at the bottom of your profile, and a guardian can do the same for a child in their household. It clears your name, email, phone, area, date of birth and every signed-in device, straight away.
One thing it deliberately does not do: your past match results stay in the events you played. They are also your opponents' results - every standing and tiebreaker in those events is computed from them - so pulling them out would quietly corrupt other people's tournament history. What is removed is everything that ties those results to you.
Prefer not to do it yourself? Ask at any store's counter, or email play@factiontcg.com.
Who we are, and how to complain
FACTION Play is made by GlowCraft Pty Ltd, 92/90 Cranwell Street, Braybrook, VIC 3019, Australia.
If you think we have mishandled your details - or your child's - email play@factiontcg.com with what happened. A person reads it, and we will respond within 30 days. If you are not satisfied with how we deal with it, you can take the complaint to the Office of the Australian Information Commissioner at oaic.gov.au.
How pairings, tiebreakers and championship points work is a separate document: the tournament policy.